Order Support
Wherever You Are
Thank you for choosing Hanna Skin & Body for technical support or help with your orders use this page and the links below.
Track Package Return My ItemsTrack Your Package
We provide your tracking number with the email you checkout with. If you haven’t received your tracking email use this link to contact support.
Does your items contain the wrong or missing pieces??
Please let us know if you recieved the wrong or missing items. Click here to file a claim
Do you want to exchange an item?
Have you an unopened gift or Hanna item you would like to exchange. Use this link to file for an exchange.
Are you looking for something else?
Use the contact page to ask any general questions.
F.A.Q
Some common questions about our products and procedures. Click the question to see the answer.
How long will my item take to arrive?
3-5 Business Days
Can I pay with paypal?
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After I receive my items when can I make a return
Your return is on the glow! Our seamless self-return process will take between 7-14 days start to finish. Returns take roughly 5 business days for travel to return location, and 3-4 business days processing time. Once processed, your return will be initiated and we’ll notify you via email!
Make a Return
Here is the simple return process.
We got you covered. Our return-process is simple and free! Once your return is authorized, you’ll receive step-by-step instructions and a prepaid shipping label via email.
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Click Here To File a Return
Once your return is initiated, we will issue a temporary voucher equal to the value of your return. This gives you the option to place a new order right away while your return is on it’s way back to us!
Track Your Return
*In response to COVID-19, we’ve temporarily extended our return window to 60 days to allow additional time for you to safely return your items to our team.
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